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We are currently dispatching orders in 3-5 working days, with our couriers delivering within 2-4 working days.

*Please note that some orders that have been dispatched are experiencing delays with Hermes and Royal Mail.

*As delays can happen and be unforeseen, Made with Love and Sparkle accepts no liability for any delay or failure to deliver within our estimated time-scales.

Delivery Update

We have been working very hard and around the clock 24 hours a day and 7 days a week. We have planned out the work to the finest detail and updated and checked throughout the day. We have had various suppliers let us down at the very last minute and we have adapted so quickly and worked even harder so this does not impact you, the customer.

I am so proud of my small team, working so hard and adapting with their every changing family and personal situations whilst still continued to work above and beyond all year round.

I have been made aware of other large companies struggling, not delivering and poor comunication and even experienced it myself with my own family deliveries and gifts. Seeing this happen, I wanted to avoid any of my own customers going through the same experience as that. We knew with everyones concerns this year that customers worries and anxieties would be very high for many different reasons. Therefore we have invested a LOT of time with extra staff and money in our customer service department. We have sent over 6,000 update texts out, we have got our response time down from 3-4 days to within less than 24 hours and we are always updating our website and facebook and instagram feeds to keep you informed as much as we physically can and hopefully ease your concerns as best as possible. I have not seen this anywhere else and for that I am very proud of.

Whilst we do deliver thousands of parcels every week, there will always be issues with deliveries, damages, lost parcels etc but we are very proud of the fact that when we can we replace or refund very quickly. This has always continued to stay just over 1% of our items which is very sad and upsetting but happy to say its still very low as a percentage.

I would just like to finish by me and my husband saying a huge thanks for supporting our business, for your continued understanding and lots of repeat custom. We regularly see who you are and we thank you all. The team are so grateful to have been kept in work, when partners etc have lost jobs etc and again thats all down to all our lovely customers. Thank You

We all wish you a HUGE HUGE Happy Christmas, we close on the 23rd-29th December and we cant wait to show you what we have in store for 2022

Tanya & John xxxxx

- FREE standard shipping on all orders over £50

Order must be over £50 before shipping costs.

- Standard Shipping - £4.95

Dispatched within 5-7 working days. Once dispatched from our warehouse, order are shipped via a Hermes tracked service or Royal Mail.

- Priority Service - £4.95

Dispatched within 2 working days. In addition to standard shipping costs. Once dispatched from our warehouse order are shipped via a

Hermes tracked service or Royal Mail.

**Postage times are estimates and not guarantees. They may be affected by factors over which Made with Love and Sparkle has no control, including incorrect delivery addresses, customs delays and Post Office delivery restrictions. Orders affected by such delays may take as long as 6 weeks to arrive. Made with Love and Sparkle will take no action on these orders during that time.

Please ensure that you allow sufficient time for your order to arrive in time for a birthday/specific day. We advise allowing a minimum of 20 days from your order date.

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Delivery Update